Technical Support Assistant (Apprenticeships Considered) – Support Technician

About txtNation
txtNation provides B2B mobile billing options and make clients’ marketing communications more effective through mobile messaging, worldwide.

Over the last ten years txtNation has established itself as a market leading and globally recognised brand within the mobile billing and messaging sector. txtNation powers well known organisations such as EA Games, Castrol, EDF Energy, Xbox and Direct Line.

Not only does this role offer competitive remuneration but also the opportunity to gain equity in this highly successful company, which is recognised as a creative and innovative place to work.

Job Summary
Providing technical support to our business customers and worldwide consumers.

Must Have Criteria

  • Demonstrable interest in web development technologies, e.g. PHP, HTML, Javascript, CSS, etc.
  • Demonstrable usage of database technologies, e.g. searching and editing database records using MySQL or PhpMyAdmin.
  • Provide professional, quality, intelligent and timely communications via email, phone and face to face.
  • Excellent written English, demonstrated by a suitable qualification.

Ideally, you will have experience in a business-to-business or technical support environment (not essential), have a passion for mobile and online services, and be familiar with a range of technologies.

Job Description
For existing clients you will diagnose their technical enquiries mainly via our support ticketing and telephone, and by providing technical support to new clients you will assist clients to go in the quickest time possible onto the txtNation platform.

Ongoing you will also be responsible for growing and maintaining the company knowledge-base and documentation, providing accurate business critical information, and also liaising with clients and partners to work on high level application forms (training provided) which will result in you having a good understanding of application and regulatory processes.

The ideal candidate would have experience in dealing with businesses and individuals over the phone; providing clear information about technical matters; and show a suitability for problem-solving and proactively taking charge of a problem until it is fully resolved. You would be familiar with a range of software and may even have coded or administered systems yourself.

You will be quick to familiarise yourself with our bespoke admin systems and will be attentive to the way that mobile services operate. Alert to the complexities and anomalies inherent in supplying several core platforms to many clients, you will be open-minded and curious, always striving to improve the way that our support operates. You will relish taking firm control over your role and will be content with learning on-the-job. You will be happy to communicate between various stakeholders including txtNation’s development and sales teams, third-party suppliers, network operators and clients.

You should:

  • be highly computer literate with experience of a wide-range of web and desktop applications, including documents, spreadsheets and databases, and an understanding of mobile communications.
  • excellent attention to detail and literacy being able to proof read existing text, produce public facing documents, website text and press releases without supervision.
  • inspire confidence internally and externally with strong business acumen, gathering high level information from partners and colleagues and transforming this into various public facing formats.
  • be interested in business process re-engineering and root cause analysis.

You should be able to demonstrate your ability to problem-solve, and will have a very good standard of oral and written communications, as well as good numeracy. Flexibility over working hours, including some weekend cover, and previous customer service experience would be beneficial.

CV and covering letter to jobs@txtnation.com

Any applications without a covering letter will not be considered.

New Business Development Officer (NBDO)- iGaming and Mobile Gambling

Salary: Uncapped Earning Potential. OTE £100k+
Location: London and Field based sales.
Benefits: Mobile/PDA phone, Laptop, Company Equity Option

About txtNation
txtNation provides B2B mobile billing options and make clients’ marketing communications more effective through mobile messaging, worldwide.

Over the last ten years txtNation has established itself as a market leading and well recognised brand within the mobile billing and messaging sector. txtNation powers well known organisations such as EA Games, Castrol, EDF Energy, Xbox and Direct Line.

Not only does this role offer significant remuneration for excellent performance but also the opportunity to gain equity in this highly successful company, which is recognised as a creative and innovative place to work.

Job Role
This is the ideal opportunity for an ambitious sales professional who has extensive experience in delivering solutions to the internet Gaming and Gambling industry and is looking to further enhance their profile by working with one of the fastest growing technology companies in the industry.

As a New Business Development Officer (NBDO)- iGaming and Mobile Gambling you will be responsible for selling the company’s mobile solutions to organisations throughout the UK and worldwide. The role is London based, though travel to the Plymouth office may be required every few weeks and more-so during training / induction.

Must Have Criteria
To be considered for this position you must have the following:

· A successful track record in iGaming / internet Gambling sales, this can be through any type of online payment be it credit card, mobile payments, alternative payments.

· Recognised skillset as a key influencer to senior decision makers.

· Strong commercial awareness of mobile payments and messaging; and how these technologies can aid achieving business goals, is vital.

· An existing network of contacts and relationships in sectors such as retail, online commerce, finance, digital entertainment and mobile would be advantageous.

· Possess a tenacious can do attitude as a highly motivated self-starter.

· Accustomed to achieving and exceeding corporate goals and targets.

· Capable of taking ownership of and delivering against a complex sales process.

Alongside your drive for exceeding targets, as the New Business Development Officer (NBDO)- iGaming and Mobile Gambling you should also have strong negotiation, communication and presentation skills. Domestic and global travel will be required, representing txtNation at industry events and client meetings.

This opportunity with one of the fastest growing technology companies in the industry offers a number of key benefits from rapid career development to the potential for significant remuneration for excellent performance.

Applicants
To apply for the role of New Business Development Officer (NBDO)- iGaming and Mobile Gambling please send your CV and a covering letter to jobs@txtnation.com

New Business Development Officer (NBDO) – Mobile Billing and Messaging

Service/Solution Sales
Salary: Uncapped Earning Potential. OTE £100k+
Location: London and Field based sales.
Benefits: Mobile/PDA phone, Laptop, Company Equity Option

About txtNation
txtNation provides B2B mobile billing options and make clients’ marketing communications more effective through mobile messaging, worldwide.

Over the last ten years txtNation has established itself as a market leading and globally recognised brand within the mobile billing and messaging sector. txtNation powers well known organisations such as EA Games, Castrol, EDF Energy, Xbox and Direct Line.

Not only does this role offer significant remuneration for excellent performance but also the opportunity to gain equity in this highly successful company, which is recognised as a creative and innovative place to work.

Job Role
This is the ideal opportunity for an ambitious sales professional who has extensive experience in delivering  delivering online billing and messaging solutions and is looking to further enhance their profile by working with one of the fastest growing technology companies in the industry.

As a New Business Development Officer (NBDO) – Mobile Billing and Messaging you will be responsible for selling the company’s mobile solutions to organisations throughout the UK and worldwide. The role is London based, though travel to the Plymouth office may be required every few weeks and more-so during training / induction.

Must Have Criteria
To be considered for this position you must have the following:

· A successful track record in Mobile Aggregator or payment intermediary sales. Ideally this will be from selling solution centric mobile billing and messaging, credit card payments, alternative payments or from working for any other online payment provider.

· Recognised skillset as a key influencer to senior decision makers.

· Strong commercial awareness of mobile payments and messaging; and how these technologies can aid achieving business goals, is vital.

· An existing network of contacts and relationships in sectors such as retail, online commerce, finance, digital entertainment and mobile would be advantageous.

· Possess a tenacious can do attitude as a highly motivated self-starter.

· Accustomed to achieving and exceeding corporate goals and targets.

· Capable of taking ownership of and delivering against a complex sales process.

Alongside your drive for exceeding targets, as the New Business Development Officer (NBDO) – Mobile Billing and Messaging you should also have strong negotiation, communication and presentation skills. Domestic and global travel will be required, representing txtNation at industry events and client meetings.

This opportunity with one of the fastest growing technology companies in the industry offers a number of key benefits from rapid career development to the potential for significant remuneration for excellent performance.

Applicants
To apply for the role of New Business Development Officer (NBDO) – Mobile Billing and Messaging please send your CV and a covering letter to jobs@txtnation.com

Finance Director

Job Title: Finance Director
Location: Plymouth, Devon, UK

txtNation is seeking a Finance Director to manage its busy accounts team, accounting processes, and to act as a confident financial spokesperson for the business. Reporting directly to the CEO and Managing Director, the candidate will directly assist them and the Board on all strategic and tactical matters relating to financial reporting, budget management, cost benefit analysis, forecasting needs and investment.

Key Purpose of the Job

  • Overall P&L responsibility for the business including monthly and annual accounts, tax audit and returns, budget setting and long term financial strategy.

  • Bank and Investment relationship management.

  • Work with the CEO on the strategic vision including fostering and cultivating relationships on domestic and international levels, as well as assisting in the upkeep, delivery, development and negotiation of contracts.

  • Participate in business development, specifically: fielding prospective and current client high level financial enquiries, assist in identifying new funding opportunities, the drafting of prospective project budgets, and determining cost effectiveness of prospective investment opportunities.

  • Assess the benefits of all prospective contracts and advise the Senior Team on design and implementation matters relating to Finance.

  • To lead the Financial development of the business.

  • Oversee accuracy and timeliness of reports from Greentree accounting system.

  • To own, monitor and report to the Board against targets and objectives.

 

Responsibilities

  • Meet and exceed annual P&L targets for the Business to deliver profitable year on year growth, delivery of the plan i.e. EBITDA growth.

  • Monitor and track industry trends and developments to support the delivery of strategic plans.

  • Full responsibility for client and supplier accounts, dealing with all aspects of billing and revenue assurance and debtor management.

  • Play a key role in any potential new acquisition opportunities, utilising knowledge and expertise to contribute to the opportunity.

  • Develop effective interworking between all areas of the business.

  • Work closely with relevant Board members and all relevant cross functional department teams to lead the production of sound business plans for new initiatives and to help ensure the seamless interface of new solutions with the core business.

  • Comply with all relevant financial regulations and work effectively with worldwide governments and regulators.

  • Manage and develop effective relationships with strategic customers, suppliers, partners, third parties, and internal customers.

  • Manage the development of the Accounts Team’s capabilities and ensure that key skills and expertise are transferred to relevant personnel in line with business plans and developments.

  • Attend relevant Board and Executive Committee meetings and lead the Audit/Finance/Remuneration Committee.

  • Monitor banking activities of the organization and manage banking relationships to ensure compliance with covenant requirements.

  • Ensure adequate cash flow to meet the company’s needs.

  • Oversee the production of monthly reports including general business performance and analysis, reconciliations, as well as financial statements and cash flow projections for use by Senior Management and the Executive Committee.

  • Oversee and assist in the design, implementation, and timely calculations of wage payments and incentives.

  • Oversee the maintenance of the inventory of all fixed assets.

 

Professional/technical competencies essential to the job:

  • Knowledge of Private Equity ownership, Regulatory requirements in the Telco industry and or Internet industry.

  • Broad Business and Commercial skills and knowledge required to run a successful P&L business.

  • Experience of successfully growing a business in a competitive and challenging environment.

  • Strategic business planning skills.

  • Experience in leading a team and maximising team performance.

 

Formal Academic Qualifications/Skills – Relevant accounting qualifications essential. Education to degree level preferred.

Length of Experience Required – Minimum 5 years’ at senior management level in a related Finance Director, Financial Controller, or CFO role or similar.

 To apply, please email your CV to jobs@txtnation.com